Shop Policy

SHOP POLICY

All of our products are made to order. Therefore, please keep the below timeframes in mind when ordering. Also  note that some packages may ship separately but a tracking number will still be provided to the email address on file. Please double check that your billing, shipping, and cart information is correct. We are unable to make any changes once an order is submitted. If you need to cancel an order, email us within 24 hours.

 

Processing & Shipping

Processing 3-10 Business Days

Shipping 2-5 Business Days

Canada Shipping 10-15 Business Days

International Shipping 20-30 Days

  • Depending on what’s ordered, we ship using USPS, UPS, and FEDEX.
  • We are not responsible for packages that are lost or stolen.
  • If a package is returned to us because of the wrong address, the customer must pay to have it reshipped or a refund can be issued. (minus the shipping costs)

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail your product to:

Moe Melanin LLC

1800 Forsythe Ave. Suite #2 Box 305.

Monroe, Louisiana US 71201

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at moeinfo@moemelanin.com and send your item to: 1800 Forsythe Ave. Monroe Louisiana US 71201.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

All sale items are final.